Frequently Asked Questions (FAQ)
Everything You Need to Know About Your Umrah Gift Box Order
We've answered the most common questions our customers ask. If you don't find your answer here, feel free to contact us on WhatsApp!
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ORDERING & PAYMENT
Q: How do I place an order?
A: Simply click the "Add to Cart" or "Buy Now" button on the product page, enter your delivery details, and confirm your order. No account needed — it takes less than 2 minutes!
Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer 100% Cash on Delivery across all of Pakistan. You pay only when the product is delivered to your door. No advance payment required.
Q: Can I order by phone or WhatsApp?
A: Yes! You can also place your order directly via WhatsApp. Just message us with your name, address, and the product you want.
Q: Is there a minimum order requirement?
A: No minimum order requirement. You can order just one Umrah Gift Box.
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PRODUCT & CONTENTS
Q: What's inside the Umrah Gift Box?
A: Each Premium Umrah Gift Box contains:
• Tasbeeh (Prayer Beads)
• Pocket Quran
• Attar (Non-alcoholic Ittar Perfume)
• Prayer Cap (Topi)
• Prayer Mat (Janamaz)
• Dua Card with Umrah duas
Q: Is the packaging gift-ready?
A: Absolutely! The box comes in premium packaging, beautifully presented and ready to gift — no extra wrapping needed.
Q: Are the products halal-certified?
A: Yes, all products in our gift box are halal-certified and carefully sourced for authenticity and quality.
Q: Can I customize the box contents?
A: Currently, we offer a fixed curated box. Customization options are coming soon. Contact us for bulk or special orders.
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DELIVERY & SHIPPING
Q: How much is shipping?
A: Shipping is Rs. 200 for nationwide delivery across all of Pakistan.
Q: How long does delivery take?
A: Standard delivery takes 3-5 business days across Pakistan. Major cities like Karachi, Lahore, and Islamabad may receive orders faster.
Q: Do you deliver to all cities in Pakistan?
A: Yes! We deliver to all major cities and towns across Pakistan, including remote areas. If you're unsure, contact us and we'll confirm.
Q: Can I track my order?
A: Yes! Once your order is dispatched, we'll send you a tracking number via SMS/WhatsApp.
Q: What if my order arrives damaged?
A: In the rare case of a damaged delivery, please take photos immediately and contact us within 24 hours. We will arrange a replacement at no extra cost.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is in its original condition and packaging. Please contact us via WhatsApp to initiate a return.
Q: What if I receive the wrong item?
A: Please contact us immediately with photos of what you received. We will send the correct item as soon as possible at no extra charge.
Q: How long do refunds take?
A: Since we use COD, refunds are processed within 3-5 business days via Easypaisa, JazzCash, or bank transfer.
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GIFT OCCASIONS
Q: Is the Umrah Gift Box suitable for women?
A: Yes! The gift box is suitable for both men and women going on Umrah.
Q: Can I order this as a surprise gift for someone?
A: Absolutely! Just enter the recipient's address at checkout and we'll deliver it directly to them. You can also add a note in the order comments.
Q: Is this box good for Eid or other occasions?
A: While designed specifically for Umrah travelers, many customers also gift this box during Eid, Ramadan, or as a general Islamic gift.
Still have questions? Contact us on WhatsApp and we'll be happy to help! 🤲